My Account

Contacting Support

The purpose of our support is to help customers using EverestBackup.

Using Everest Backup plugin is simple and straight forward. Even though it’s easy and simple sometimes we may get into trouble and it can be frustrating. Therefore technical support is always needed and we are here to support and fix your problems.

But, for us to be able to help you efficiently, it is important that your email contains this:

  • Description of problem(s)
  • Screenshot of problem(s)
  • Your server information that can be found in Everest Backup Menu 👉 Settings 👉 Information Tab
  • Latest Log file (found in Everest Backup Menu 👉 logs)
    This way, we have all the needed information to understand your problem, without having to go back and forth first.

So put all that data in an email and send it to bug-report[at]wpeverestbackup.com

Beware: PRO version users have priority support, so if you are using the free version, we will help you as soon as possible.

If you have a bug report or a good idea for Everest Backup, we would love to hear your thoughts.

Support working hours:

Support is located in Nepal and is normally active during normal work hours (GMT+5:45) on Monday to Friday.

Known problems in current version

– No any known bug so far. Always keep updating to latest version.
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100% Restore rate. Secure cloud backups, Inbuilt free Google Drive integration.
Everest Backup is a modern tool that will take care of your website’s backups, restoration, migration, and cloning….

Know More About us

KEY FEATURES

  • Backup and Restore
  • Migration & Cloning
  • Manual & Schedule Backup
  • Backup to Remote Clouds
  • Auto Backup on conditions
  • Multisite Compatible

RESOURCES

CLOUD INTEGRATION

What's New

Incremental Backups for Efficient Storage:

Reduces backup size by only saving changes since the last backup. Ideal for saving storage space and improving performance.

Backup Encryption for Security

Protects your backup files with strong encryption, ensuring data privacy and preventing unauthorized access.

Two-Factor Authentication for Protection

Adds an extra layer of security with a second authentication factor and restricts other users from changing settings, backup locations, and configurations.

FTP/sFTP Addon for Remote Backup Storage

Supports FTP and sFTP protocols for remote storage, allowing secure off-site backups for added protection and flexibility.

Advanced Retention Rules for Backup Management

Customizes how long backups are stored, optimizing space and data availability.

Separate Cloud Folders for Backup Organization

Organizes backups into separate cloud folders for easy access and management.

Auto Delete Backups Based on Retention Rules

Automatically deletes outdated backups in compliance with defined retention rules.

AWS Integration for Cloud Storage

Seamlessly integrates with Amazon Web Services (AWS) for scalable and reliable cloud backup storage.

WP-CLI Support for Command-Line Backup Management

Allows backup management via WordPress CLI commands for faster and automated workflows.

Multisite Compatibility for Backup and Migration

Supports WordPress multisite networks for easy backup and migration of multiple sites.

Backup File Content Listing

Provides an organized listing of the contents of each backup file, making it easier to find specific files without the need to extract or restore the entire backup.

PHP Version Comparison for Smooth Migration

Compares different PHP versions to ensure compatibility during migration and avoid issues.

Enhanced and Fixed Existing Features and Bugs

Improves functionality and resolves existing bugs for better overall performance and reliability.

Important Notice: AppSumo Purchase Account Information

Dear Sumo-ling,

We want to keep you updated on your AppSumo LTD user account status. Currently, your account has not been set up on our platform.
But, here’s some exciting news we’d like to share with you!
We are actively developing a new Dashboard feature that will soon empower you to:

Easily log in to your account.

Manage your downloads

Access your license keys

We sincerely appreciate your patience, and we promise to notify you promptly as soon as the Dashboard becomes available for your use.

We also understand that currently, you rely on the email you received during the redemption process. If the download link in your email ever expires, please don’t hesitate to reach out to our support team, and they’ll assist you in obtaining a new download link.
We genuinely appreciate your support and understanding. Thank you!

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